Delivery Information

Terms and conditions of sale.

The following are the terms (“Terms”) on which Bake Affair (“we”, “our”, or “us”) have agreed to supply Baked Goods (“Products”) to you (“you” or “your”).
1.1 You may place an order for the Products from us by using our online order form or by email or telephone when placing large orders, but no order submitted by you shall be binding on us unless and until we have sent you an email confirmation accepting the same (“Confirmation”).

1.2 You shall be responsible for ensuring the accuracy of the terms of any order and for checking that the Confirmation is correct.

1.3 Where details have been input incorrectly these must be raised in writing with our customer service team. It is not guaranteed that any amendments can be changed to an order once it has been confirmed.

1.4 Once we send you the Confirmation, you may not cancel your order except with our consent (and it will be a condition of our consent that you reimburse us for all costs we have incurred in processing your order).

1.5 These terms shall apply to the exclusion of any terms that you seek to impose.

1.6 You will be given a Project Doughnut order number once your order has been confirmed. You must provide this number if you are raising anything related to your order.

1.7 If you wish to make a change to the product you have ordered you must contact in writing, we will let you know if this change is possible, the price difference or the timing supply of your order. You will be asked to confirm the changes in writing before these are made.

1.8 If your package is not delivered within the first day then it will be redelivered the next day, or left in your chosen safe place as per your settings. We cannot be held responsible for any delays that the courier experiences. They'll be fine to consume the next day.

2.1 We will use reasonable endeavours to ensure that the size and description of the Products delivered conform to those ordered by you, as set out in the Confirmation, although minor variations may occur.

2.1.1 Products may vary slightly from their pictures. The images of the products on our social media platforms and website are for illustrative purposes only. We make every effort to display the colours, toppings and fillings as accurately as we can. We cannot guarantee that your computer’s display of colours accurately reflects the colours of our products. Your products may vary from those images. 2.1.2 Images used on our social media pages and certain pages on our website are stock photos and may no longer be available to purchase. Current ranges can be found on our order online pages and the in store menu page.

2.2 Where you require us to make Products specifically to your requirements. 2.3 We warrant that before products are sent out they; 2.3.1 conform in all material aspects with their description or any sample we provided to you;

2.3.2 Be of satisfactory quality;

2.3.3 Be fit for human consumption; and

2.3.4 Comply with all applicable statutory and regulatory requirements for selling the Products in the United Kingdom.

2.4 This warranty does not apply:

2.4.1 To any defect in the Products arising from willful damage, accident or negligence by you or any third party;

2.4.2 If you store or use the Products in a way that we do not recommend; or

2.4.3 If you fail to follow our instructions in relation to the Products.

2.8 In the unlikely event that the Products do not conform with the above warranty we will provide you with a refund (using your original payment method), or replacement Products.

2.9 These terms will apply to any replacement Products we supply to you.

2.10 In the unlikely event that our Products arrive damaged we will require clear images of the damages to the Product, packaging and shipping label to investigate and find a resolution. Failure to provide any images will void any resolution that we can offer. 2.11 Any Damages/Delays/Missing Products must be raised with our customer service team within 5 days of the selected delivery date. Any issues raised after this time may not be eligible for a refund or compensation. 3. You will be responsible for filling out the correct delivery address. Should this be wrong, we will not accept any responsibility for any lost packages or incorrect delivery information.

3.1 If you instruct a courier to leave in a safe place / with a neighbor. From that point, we are not responsible for any delivery issues you will incur.

3.2 Once you have accepted the delivery, you accept all responsibility of what happens to that item.

3.3 We are not liable for any delivery delays or issues caused by our third party delivery suppliers. Royal Mail, EVRI or DPD.

4.1 Where you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Regulations”) will not apply to this terms as the Products are made bespoke to your requirements.

4.2 You have the right to change your mind and cancel the contract (Consumer contracts regulations 2013) –

5.1 The price for the Products shall be the price agreed when the Products are ordered from us as set out in the Confirmation. Prices are liable to change at any time, but price changes will not affect your orders after we have sent you the Confirmation.

5.2 To order any Customised Products, you must pay us a non-refundable deposit before we make the Products.

5.3 If you fail to make any payment when due, we will cancel your order.

6.1 Where we agree to provide a refund (as described in these Terms), you must provide us with one of the following proofs of purchase: 6.1.1 Original email receipt (we cannot accept photocopies); 6.1.2 Financial statement showing the purchase (bank or credit card statement).

6.2 We reserve the right to reject and / or cancel any agreed refunds if you are unable to provide proof of purchase as set out in clause 6.1 above.

6.3 We reserve the right to reject any return, refund or exchange requests where you:

6.3.1 Changed your mind; 6.3.2 Bought the wrong Product; or 6.3.3 Bought the wrong flavour, size, type or quantity. 6.3.4 Receive the parcel one day after your desired delivery date.

9.1 We shall not be responsible nor liable for any losses that result from our failure to comply with these Terms, including but not limited to, losses that fall into the following categories:

9.1.1 Loss of income or revenue;

9.1.2 Loss of business;

9.1.3 Loss of anticipated savings; or

9.1.4 Indirect or consequential loss.

9.2 Where you act as a consumer, we shall not exclude our liability for any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.

9.3 In any event, we shall not limit or exclude our liability for: 9.3.1 Death or personal injury caused by our negligence; or 9.3.2 Fraud or fraudulent misrepresentation; or 9.3.3 any other matter for which it would be illegal or unlawful for us to exclude or limit our liability.